How do I place an order? Add your pieces to your bag and proceed to checkout. You'll receive an order confirmation by email within minutes.

Do I need an account to place an order? No. You're welcome to check out as a guest. Creating an account lets you track orders, save your details and check out faster next time.

Which payment methods do you accept? We accept all major credit and debit cards, PayPal, Apple Pay and Google Pay.

Is my payment information secure? Always. Every transaction is fully encrypted, and we never store your complete card details.

Can I change or cancel my order? We process orders quickly so they reach you sooner. If you need to make a change, contact us at care@airefinery.com as soon as possible and we'll do everything we can. Once an order has shipped, it can no longer be changed, but you can return it.

Will I be charged sales tax? Applicable sales tax is calculated at checkout based on your shipping address.

What currency are prices shown in? Prices are shown in your local currency where available, and in US dollars everywhere else. If you're charged in US dollars, your bank may apply currency conversion fees.

An item I want is sold out. Will it be restocked? Many of our pieces return. Select your size on the product page and choose Notify Me, and we'll email you the moment it's back.

What are my shipping options? US Standard shipping is free and arrives in 3–5 business days. US Expedited shipping is $24.99 and arrives in 1–2 business days. Same-day delivery is available in Seattle on select items. International orders ship at a discounted rate, shown at checkout, and arrive in 4–10 business days.

Is US shipping really free? Yes. Standard shipping is free on every US order, with no minimum spend.

Do you offer same-day delivery? Same-day delivery is coming soon. It's currently available in Seattle on select items. Eligible items are marked on the product page, and the option appears at checkout when your address qualifies. We'll be expanding to more cities soon.

When will my order ship? Most orders ship within one business day. You'll receive an email the moment your order is on its way.

How do I track my order? Your shipping confirmation email includes a tracking link. If you have an account, you can also track orders from your order history.

Do you ship internationally? Yes. We ship to most countries at a discounted shipping rate, calculated at checkout. Duties and import taxes may apply and are the responsibility of the recipient unless stated otherwise at checkout.

My tracking hasn't updated. What should I do? Tracking can take up to 48 hours to show movement after your order ships. If it has been longer, email care@airefinery.com and we'll look into it right away.

My package shows as delivered, but I can't find it. Please check with neighbors, your building's mailroom and any safe spots around your door, and allow one additional day, as carriers sometimes mark packages delivered early. If it still hasn't arrived, contact us and we'll make it right.

Can I change my shipping address after ordering? Yes, as long as your order hasn't shipped. Contact us as soon as possible from the email address used to place the order. For your security, we'll verify your identity and order details before making any change.

What is your return policy? If something isn't right, you can return it within 30 days of delivery for a full refund. Items should be unworn, unwashed and returned with their original tags attached.

How do I start a return or exchange? Email care@airefinery.com with your order number and the items you'd like to return or exchange. We'll reply with a prepaid return label and simple instructions.

Are returns free? Returns are free for all US orders. Exchanges are always free.

Can I exchange for a different size or color? Absolutely. Let us know what you'd like instead, and we'll ship your new item as soon as your return is on its way back to us.

When will I receive my refund? Refunds are issued to your original payment method within 5–7 business days of your return arriving at our warehouse. Your bank may take a few additional days to process it.

Can I return an international order? Yes, within the same 30-day window. Return shipping costs for international orders are the responsibility of the customer, and original shipping charges are non-refundable.

Can I return a gift? Yes. Gift returns are refunded as store credit to the recipient, and the person who sent the gift won't be notified.

Can I return items purchased with a promo code? Yes. Your refund will reflect the discounted price you paid. If a return brings your order below a promotion's minimum spend, the refund will be adjusted accordingly.

Are any items final sale? Items marked Final Sale on the product page cannot be returned or exchanged.

How do your pieces fit? Our cuts are tailored yet easy, designed to look sharp and move naturally. Each product page notes whether a piece has a slim, regular or relaxed fit.

Where can I find measurements? Every product page includes a detailed size guide with chest, waist, length and inseam measurements.

I'm between sizes. Which should I choose? For a cleaner, more fitted line, size down. For a little more ease, size up. If you'd like a personal recommendation, email us your height, weight and usual size, and we'll be glad to help.

Will my clothes shrink? Follow the care label and wash cold to keep every piece true to its original fit.

Do you offer alterations? Not at this time. Our pieces are designed to be easily hemmed or adjusted by a local tailor.

How do I use a promo code? Most promotions are applied automatically at checkout, so there's no code to remember. When a promotion does require a code, simply enter it in the discount field at checkout. Your savings are applied before taxes and shipping.

Can I combine promo codes? One promo code can be used per order.

Why isn't my promo code working? Please check the spelling, expiration date and any minimum spend. Some items, including Final Sale pieces, may be excluded from promotions.

I forgot to apply my code. Can it be added after I order? If you contact us within 24 hours of placing your order and the promotion is still active, we'll gladly refund the difference.

How can I hear about new arrivals and offers first? Sign up for our emails to get early access to new collections, exclusive offers and member-only events.

How should I care for my pieces? Always follow the care label inside each garment. Most pieces are best washed cold, inside out, and line dried to preserve their color, shape and finish.

Can I dry clean my pieces? Tailored pieces such as blazers, suiting and trousers are best dry cleaned. Check the care label to be sure.

How do I keep knitwear looking its best? Hand wash in cold water or use a gentle cycle, then lay flat to dry. Fold knits rather than hanging them to help them keep their shape.

My item arrived damaged or with a defect. What should I do? We're sorry about that. Email care@airefinery.com within 14 days of delivery with your order number and a photo of the issue, and we'll send a replacement or issue a full refund.

I forgot to apply my code. Can it be added after I order? If you contact us within 24 hours of placing your order and the promotion is still active, we'll gladly refund the difference.

How can I hear about new arrivals and offers first? Sign up for our emails to get early access to new collections, exclusive offers and member-only events.

How do I create an account? Select the account icon at the top of any page and sign up with your email address. You can also create an account during checkout.

I forgot my password. How do I reset it? Select Forgot Password on the sign-in page, and we'll email you a secure link to reset it.

How do I update my email preferences? Use the unsubscribe link at the bottom of any email, or manage your preferences anytime from your account.

How do you use my personal information? We use your information only to process your orders, personalize your experience and improve our service. We never sell your personal information. Full details are available in our Privacy Policy.

Can I delete my account? Yes. Email care@airefinery.com from the address on your account, and we'll permanently delete your account and personal data.

How can I reach you? Email us at care@airefinery.com. Our team responds within one business day.

What should I include in my message? Your order number, the email address used for your order and, if something isn't right, a photo. It helps us resolve everything in a single reply.

Can I share feedback or suggest a product? We'd love to hear from you. Send your ideas to care@airefinery.com. Every message is read by our team.