Refund policy
Airefinery Return & Refund Policy
Effective Date: March 28, 2026
Last Updated: August 11, 2026
At Airefinery, we create, manufacture, curate, and deliver products designed around a more thoughtful way of living.
Across Style, Space, and Living, our collections may include apparel, accessories, furniture, technology-enabled products, lifestyle objects, limited-production pieces, and products created specifically for an individual customer or commercial project.
Our return policy is designed around three principles:
Customer confidence. Product integrity. Responsible creation.
We want customers to purchase with confidence while recognizing that many Airefinery products involve specialized materials, global sourcing, limited production, craftsmanship, personalization, or manufacturing specifically initiated for an individual order.
This Return & Refund Policy applies to eligible purchases made directly from Airefinery unless separate written terms apply to the transaction.
1. 30-Day Return Policy
Most eligible standard products may be returned within 30 days of confirmed delivery.
To qualify for a return, the product must:
— Be unused, unworn, unwashed, and unaltered
— Be in its original condition
— Include all original tags, labels, accessories, manuals, hardware, components, and packaging, where applicable
— Show no signs of wear, installation, assembly damage, misuse, staining, fragrance, washing, alteration, or modification
— Not be identified as Final Sale or otherwise excluded under this Policy
— Be returned in accordance with Airefinery's authorized return instructions
The 30-day period begins on the date carrier tracking or other reasonable delivery documentation indicates that the order was delivered.
A return request made after 30 days may be declined except where otherwise required by applicable law.
All returns remain subject to inspection and final approval.
2. Custom, Personalized & Made-to-Order Products
Custom, personalized, configured, commissioned, and made-to-order products are final sale and are not eligible for return, refund, or exchange.
This includes, without limitation:
— Custom-designed products
— Made-to-order products
— Personalized products
— Products manufactured according to customer-selected specifications
— Custom furniture and furnishings
— Products with customer-selected materials, dimensions, finishes, colors, fabrics, configurations, or components
— Commercial or architectural pieces manufactured for a particular project
— AI-assisted or AI-generated designs created specifically for a customer
— Limited-production items specifically procured or manufactured after an order is placed
— Products substantially modified from their standard configuration at the customer's request
Custom products often require dedicated design work, materials procurement, engineering, manufacturing capacity, craftsmanship, or production specifically reserved for that order.
For this reason, they generally cannot be returned to inventory or resold.
Once a custom order enters design approval, sourcing, procurement, fabrication, personalization, or production, it is non-returnable and non-refundable.
This restriction does not eliminate any rights a customer may have under applicable law regarding a verified manufacturing defect, damage, or an item materially different from what was ordered.
3. Final Sale Products
Products identified as Final Sale before purchase cannot be returned, exchanged, or refunded except where otherwise required by applicable law.
Final Sale may apply to:
— Clearance merchandise
— Special promotional merchandise
— Limited-release products
— Samples or display products where clearly disclosed
— Discontinued products
— Certain seasonal products
— Products otherwise identified as Final Sale on the product page, invoice, quotation, order confirmation, or checkout
The Final Sale designation applicable at the time of purchase governs the transaction.
4. Hygiene-Sensitive Products
For health, hygiene, and product-integrity reasons, certain products may not be eligible for return once opened, worn, used, or where protective seals have been removed.
These may include:
— Undergarments
— Swimwear where hygiene protection has been removed
— Personal-care products
— Certain bedding or personal-use products
— Other hygiene-sensitive products identified at the time of purchase
This section is subject to applicable consumer protection requirements.
5. Style Products
Eligible standard apparel, footwear, and accessories generally qualify for the 30-day return policy provided they remain:
— Unworn
— Unwashed
— Unaltered
— Free from stains, odors, fragrance, makeup, or other signs of use
— In original condition with tags and packaging
Products showing signs of wear or use may be declined.
Minor natural variations in texture, grain, weave, embroidery, stitching, color, stone, leather, wood, or other natural or handcrafted materials are not necessarily considered defects.
Such variations may be an inherent part of the material or manufacturing process and contribute to the individuality of the product.
6. Space, Furniture & Large Products
Standard, non-custom furniture and eligible Space products may qualify for return within 30 days where the applicable product page does not specify otherwise.
To qualify, the product must generally be:
— Unused
— Undamaged
— Unmodified
— Complete with all components
— Returned in appropriate protective packaging
Customers should carefully confirm dimensions, access requirements, materials, finishes, colors, functionality, and placement before purchasing furniture or other large products.
Damage resulting from:
— Incorrect assembly
— Installation
— Modification
— Improper handling
— Failure to follow product instructions
— Misuse
— Customer-arranged transportation after delivery
may make a product ineligible for return.
Original delivery, white-glove delivery, installation, assembly, expedited freight, and similar service charges are generally non-refundable after those services have been performed.
Return transportation for an eligible non-defective furniture or oversized-product return is generally the customer's responsibility unless Airefinery agrees otherwise in writing.
7. Technology & Connected Products
Technology-enabled or connected products must be returned with:
— All original components
— Accessories
— Cables
— Documentation
— Packaging
— Included hardware
Where applicable, customers must remove personal accounts, passwords, activation locks, and personal information before returning a device.
Products that have been materially modified, damaged, improperly installed, or altered may not qualify for return.
Any manufacturer warranty provided with a product remains subject to its own warranty terms.
8. Damaged, Defective or Incorrect Products
If an order arrives damaged, defective, incomplete, or materially different from the product ordered, contact Airefinery as soon as reasonably possible.
For visible shipping damage or an incorrect shipment, we recommend contacting us within 48 hours of delivery so that we can promptly investigate the matter with our logistics partners.
Contact:
Please provide, where applicable:
— Order number
— Description of the issue
— Photographs or video of the product
— Photographs of the exterior and interior packaging
— Shipping label
— Any visible carrier damage
Do not discard damaged products or packaging until Airefinery confirms that they are no longer needed for inspection or a carrier claim.
After review, Airefinery may, as appropriate:
— Replace the product
— Replace the affected component
— Repair the product
— Arrange corrective service
— Issue a partial refund
— Issue store credit
— Issue a full refund
The appropriate resolution depends on the nature of the product and issue.
Where Airefinery confirms that the wrong product was shipped or that the product arrived materially defective or damaged through no fault of the customer, Airefinery will generally be responsible for reasonable return transportation.
Nothing in this Policy limits rights available to customers under applicable law.
9. Natural Materials & Craftsmanship
Airefinery products may incorporate materials including linen, silk, cotton, cashmere, leather, marble, stone, natural wood, metal, handcrafted components, embroidery, and other naturally variable materials.
Variations may occur in:
— Grain
— Texture
— Veining
— Color tone
— Pattern placement
— Embroidery
— Finish
— Surface characteristics
— Dimensions within normal manufacturing tolerances
Reasonable variations inherent to natural materials or craftsmanship are generally not considered defects.
Product imagery is intended to represent products accurately, but differences in screens, lighting, photography, material batches, and natural materials may result in reasonable visual variation.
10. How to Request a Return
All returns must first be requested through Airefinery.
Contact:
Include:
— Order number
— Product being returned
— Reason for return
— Relevant photographs where necessary
Please do not send merchandise to Airefinery without receiving return authorization or instructions.
Unauthorized returns may be refused or may experience significant processing delays.
11. Return Authorization
After receiving a request, Airefinery will review the order and determine whether the product qualifies under this Policy.
If approved, customers will receive return instructions and, where applicable, a return authorization.
Approval of a return request does not automatically constitute approval of a refund.
Final eligibility is determined after the returned product is received and inspected.
12. Return Shipping
Unless the product is confirmed to be defective, damaged upon delivery, incorrectly shipped, or Airefinery agrees otherwise:
The customer is responsible for return shipping costs.
We strongly recommend using a trackable and appropriately insured shipping method.
Customers remain responsible for adequately protecting and packaging products during a customer-initiated return.
Airefinery is not responsible for return shipments lost or damaged because of inadequate packaging or circumstances outside Airefinery's control.
13. International Returns
Airefinery serves customers across multiple markets.
For international returns, customers may be responsible for:
— Return transportation
— Brokerage
— Customs processing charges
— Duties or taxes that cannot be recovered
— Other costs associated with returning merchandise internationally
Import duties, taxes, and governmental charges collected by a government, customs authority, carrier, or third party may not be refundable by Airefinery.
Customers should consult the applicable customs or taxation authority regarding possible recovery of those amounts.
Where mandatory consumer laws in a customer's jurisdiction provide rights greater than those stated in this Policy, those mandatory rights will apply.
14. Inspection of Returned Products
Every returned product may be inspected before a refund is approved.
Airefinery may verify:
— Product condition
— Evidence of wear or use
— Missing components
— Packaging
— Serial numbers or identifiers
— Alterations or modifications
— Damage
— Whether the returned item corresponds with the purchased item
A return may be refused if it does not meet the requirements of this Policy.
Where permitted by applicable law, Airefinery may also deduct a reasonable amount reflecting diminished product value resulting from handling, damage, missing components, or use beyond what is reasonably necessary to inspect an eligible product.
15. Refunds
Once an eligible return has been received and approved, Airefinery will initiate the refund.
Approved refunds will generally be made to the original payment method.
Where agreed with the customer, Airefinery may instead provide:
— Store credit
— An exchange
— Another mutually agreed resolution
Customers will receive confirmation when a refund has been initiated.
The time required for funds to appear in an account can vary depending on the customer's bank, card issuer, payment platform, or financial institution.
16. Original Shipping & Service Charges
Except where required by law or where the return results from Airefinery's verified error:
— Original shipping charges are non-refundable
— Expedited delivery charges are non-refundable
— White-glove delivery charges are non-refundable once performed
— Installation and assembly charges are non-refundable once performed
— Gift wrapping or other completed service charges are non-refundable
Only the eligible merchandise amount will generally be refunded.
17. Promotional Purchases & Credits
Returns of products purchased using:
— Promotional discounts
— Membership benefits
— Store credits
— Promotional credits
— Bundled offers
— Complimentary products
may cause the original transaction to be recalculated.
Any refund will generally reflect the actual amount paid for the returned product, rather than its original or advertised retail price.
Where the return causes an order to no longer qualify for a promotion, bundle, threshold discount, or complimentary product, Airefinery may adjust the refund accordingly where permitted by law.
Promotional credits themselves generally have no cash value unless otherwise expressly stated or required by applicable law.
18. Exchanges
Eligible standard products may be exchanged where inventory is available.
Common exchanges include:
— Size
— Fit
— Color
— Eligible product variation
An exchange request does not reserve inventory until confirmed by Airefinery.
If the requested replacement is unavailable, Airefinery may offer:
— Another product
— Store credit
— Refund of the eligible amount
Custom, personalized, made-to-order, and Final Sale products are not eligible for exchange except where required by law.
19. Order Cancellation — Standard Products
Standard orders may be cancelled before fulfillment begins.
Airefinery works with multiple studios, manufacturers, fulfillment locations, suppliers, and logistics partners. Processing may therefore begin shortly after an order is confirmed.
Once an order has entered fulfillment, been transferred to a logistics partner, or shipped, cancellation may no longer be possible.
If cancellation is no longer available, an eligible standard product may instead be returned after delivery under this 30-day Return Policy.
20. Cancellation — Custom & Made-to-Order Products
Custom and made-to-order purchases operate differently because resources may be committed specifically to the customer's order.
A cancellation request may be considered only before design, procurement, sourcing, customization, fabrication, or production has begun.
Once any of these activities has begun:
The order is final, non-cancellable, non-returnable, and non-refundable, except where otherwise required by applicable law or expressly agreed by Airefinery in writing.
Deposits or payments associated with committed design, engineering, procurement, materials, manufacturing, or production costs may also become non-refundable.
Specific quotations, proposals, invoices, purchase orders, design approvals, or manufacturing agreements may contain additional cancellation terms.
Those specific agreed terms will govern where applicable.
21. Refused or Undeliverable Shipments
Customers are responsible for providing accurate delivery information and reasonably cooperating with the carrier where necessary.
If an order is returned because:
— Delivery was refused
— An incorrect or incomplete address was provided
— Required delivery arrangements were not completed
— The carrier could not complete delivery after reasonable attempts
Airefinery may deduct reasonable shipping, return transportation, storage, brokerage, or handling costs from any otherwise available refund, to the extent permitted by law.
Custom and made-to-order products remain subject to their non-returnable terms even if delivery is refused.
22. Lost or Missing Deliveries
If tracking indicates that an order has not been delivered, contact Airefinery so that we can investigate the shipment with the carrier.
Where an order is determined to have been lost before delivery, Airefinery will work with the customer toward an appropriate replacement, refund, or other resolution consistent with applicable law and the circumstances of the shipment.
If tracking indicates delivery but the customer cannot locate the shipment, Airefinery may request additional information and initiate an investigation with the carrier before determining the appropriate resolution.
23. Business, Trade, Commercial & B2B Orders
Airefinery works with businesses, designers, architects, creators, hospitality operators, retailers, commercial buyers, and other professional customers.
Unless otherwise agreed in writing, B2B, wholesale, bulk, trade, custom manufacturing, prototype, production, and commercial project orders are final sale.
Such orders may be subject to separate:
— Quotations
— Statements of work
— Purchase orders
— Specifications
— Design approvals
— Manufacturing agreements
— Invoices
— Commercial contracts
Where separate written commercial terms exist, those terms control over this general consumer Return Policy to the extent legally permissible.
Business customers should inspect shipments promptly.
Visible shortages, transit damage, incorrect products, or other apparent issues should generally be reported within 5 business days of delivery, unless another inspection period is established in the applicable commercial agreement.
Custom production orders cannot ordinarily be returned after manufacturing begins.
24. Custom Design Approval
For products requiring customer approval of dimensions, drawings, renders, materials, specifications, samples, layouts, colors, finishes, or other design elements, the customer's approval authorizes Airefinery and its manufacturing partners to proceed according to those specifications.
Customers are responsible for reviewing approvals carefully.
Once an approved design enters production, a change of preference regarding an approved:
— Dimension
— Material
— Finish
— Color
— Layout
— Configuration
— Specification
does not ordinarily constitute a defect or provide a right to return the product.
25. Manufacturing & Supply Network
Airefinery may design, source, manufacture, assemble, fulfill, or ship products through Airefinery facilities, affiliated operations, independent artisans, manufacturers, suppliers, logistics partners, or other qualified production partners.
The use of such partners does not itself alter the return eligibility of a product.
The terms applicable to the specific product and order determine return eligibility.
26. Responsible Production
Airefinery is building a more intelligent model for commerce and creation.
Our approach increasingly connects customer demand with:
— Design intelligence
— Responsible sourcing
— Precision manufacturing
— AI-enabled creation
— Global craftsmanship
— Lower inventory dependency
— Reduced unnecessary production
Rather than creating excessive inventory and finding customers afterward, our goal is increasingly to create with purpose and manufacture closer to actual demand.
This model helps reduce unnecessary production and gives customers greater access to specialized, customizable, and thoughtfully designed products.
It is also why customized and made-to-order products require different return terms from standard inventory.
Created for you means created with intention.
27. Fraud, Abuse & Policy Misuse
Airefinery reserves the right, to the extent permitted by applicable law, to refuse or limit returns where there is reasonable evidence of:
— Return fraud
— Wardrobing or excessive product use before return
— Altered merchandise
— Counterfeit substitution
— Returning a product different from the item purchased
— Serial return abuse
— Intentional product damage
— Misrepresentation of an order or delivery issue
— Other abusive or fraudulent conduct
Nothing in this provision is intended to restrict legitimate consumer rights.
28. Rights Under Applicable Law
This Policy is intended to operate alongside applicable consumer protection laws.
Nothing in this Policy excludes, restricts, or modifies a customer's rights where those rights cannot legally be excluded, restricted, or modified.
Where applicable law provides mandatory rights concerning defective, damaged, misrepresented, delayed, or undelivered merchandise, those rights will apply.
For customers purchasing outside the United States, mandatory consumer protections in the customer's jurisdiction may also apply.
29. Changes to This Policy
Airefinery may update this Return & Refund Policy as our products, services, manufacturing capabilities, and markets evolve.
The version displayed on our website will show its most recent update date.
Unless required otherwise by law, the policy applicable to an order will generally be the version in effect when the order was placed.
30. Contact Airefinery
For return, refund, exchange, delivery, or product-support questions:
Airefinery Inc.
1260 Carillon Point
Kirkland, WA 98033
United States
Customer Care
wecare@airefinery.com
Our Commitment
Airefinery exists to rethink how products are imagined, created, and experienced across Style, Space, and Living.
We stand behind that experience—from the first interaction through delivery and beyond.
Thoughtfully designed. Responsibly created. Made for modern living.