Refund policy
Effective Date: March 28, 2026
Last Updated: March 29, 2026
Overview
At AIRefinery, we design and deliver thoughtfully made products—powered by AI, design intelligence, and a global supply network.
Our return and refund policy is structured with precision to balance:
— Customer confidence
— Product integrity
— Sustainable, low-waste operations
1. Return Eligibility — Standard Products
Returns are accepted under the following conditions:
— Request submitted within 14 days of delivery
— Item is unworn, unused, and in original condition
— All tags and packaging intact
2. Non-Returnable Items
Certain items are not eligible for return or refund.
Custom & AI-Generated Products
— Made-to-order items
— Personalized or customized products
— AI-generated designs created specifically for you
These are produced uniquely and cannot be resold.
Non-returnable. Non-refundable. Non-exchangeable.
Final Sale Items
— Marked as Final Sale at purchase
Hygiene & Sensitive Items
— Swimwear, undergarments, or similar categories (if applicable)
3. Exchanges
Exchanges are offered for:
— Size adjustments
— Minor fit considerations (where applicable)
Subject to availability and eligibility conditions.
4. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
— Replacement or full refund will be offered
— Return shipping will be covered
Please contact us within 48 hours of delivery:
wecare@airefinery.com
5. Return Process
Step 1 — Request
Email: wecare@airefinery.com
Include order number, item details, and reason
Step 2 — Approval
Eligibility review and return instructions provided
Step 3 — Shipment
Return via trackable method
(Customer responsible unless item is defective)
Step 4 — Inspection
Items reviewed upon arrival
Step 5 — Refund
Processed within 5–10 business days upon approval
Return Address (for reference only)
1260 Kirkland, Washington, USA
6. Refund Method
Refunds are issued to:
— Original payment method
— Or store credit (if preferred)
7. Shipping Costs
— Original shipping fees are non-refundable
— Return shipping paid by customer (unless defect)
8. Order Cancellations
Standard Products
— Cancel within 6 hours for full refund
— After 6 hours: up to 10% fee may apply
Custom Products
— Cancel within 24 hours only
— After production begins: non-cancellable
9. Late or Missing Refunds
If a refund has not been received:
— Check your bank or payment provider
— Contact your card provider
— Then contact us at wecare@airefinery.com
10. Business (B2B) Orders
Bulk & Wholesale
— Final sale unless otherwise agreed
— Returns only for defects or incorrect shipments
Custom / Production Orders
— Non-returnable once production begins
Contract Orders
— Governed by agreed commercial terms
Inspection Window
— Issues must be reported within 5 business days
11. Risk & Responsibility
Responsibility transfers upon delivery.
Transit issues are handled case-by-case.
12. Sustainability Commitment
AIRefinery operates a demand-driven model:
— Reduced overproduction
— Precision manufacturing
— Lower environmental impact
This is why custom products are non-returnable.
13. Contact
Airefinery Inc. (Urbanheer Studio)
1260 Carillon Point
Kirkland, WA 98033
United States