Privacy policy

Privacy policy

Effective date: March 28, 2026
Last updated: June 28, 2026

1. Introduction

Airefinery Inc. (“Airefinery,” “we,” “our,” or “us”) operates this store, website, platform, and related services, including information, content, features, tools, products, and customer experiences collectively referred to as the “Services.”

At Airefinery, we deliver high-quality products thoughtfully designed to enhance your style, space, and living. We bring together design, commerce, retail, supply chain, material expertise, and technology to create a more seamless and reliable customer experience.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our Services.

Our Services are powered by Shopify, which helps provide commerce infrastructure, checkout, payment processing, and related platform functionality.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal information.

Our principle

Authentic products.
Personalized experiences.
Customer first.
Value driven.
Sustainable by design.

We are committed to creating long-term value for our customers, partners, communities, and the broader economy through responsible growth, job creation, and better products with less waste.

Delivered with precision.
Protected with integrity.

2. Personal information we collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you.

We may collect the following categories of personal information.

2.1 Information you provide

• Name

• Email address

• Phone number

• Billing and shipping address

• Account credentials and preferences

• Customer support messages and inquiries

• Product preferences, customization details, and order notes

• Product ideas, submissions, or design requests you choose to share

2.2 Payment and transaction information

• Payment confirmation details

• Purchase history

• Order details

• Refund, return, or exchange information

Payment details are processed securely through third-party payment providers. We do not directly store full payment card details.

2.3 Account and order information

• Items viewed

• Items added to cart

• Wishlist activity

• Products purchased

• Returns, exchanges, or cancellations

• Customer preferences

2.4 Device and usage information

• IP address

• Browser type

• Device identifiers

• Pages viewed

• Clicks and interactions

• Session activity

• Referral source

• General location based on device or IP information

2.5 Cookies and similar technologies

We may collect information through cookies, pixels, tags, and similar technologies to operate the website, understand performance, personalize experiences, and support marketing.

3. Sources of personal information

We may collect personal information from:

• You directly, such as when you create an account, place an order, contact us, or submit information

• Your device or browser automatically when you use our Services

• Shopify and other service providers

• Payment processors

• Fulfillment and logistics partners

• Marketing, analytics, and advertising partners

• Business partners and third-party integrations

4. How we use personal information

We may use your personal information for the purposes below.

4.1 To provide and improve our Services

• Process orders and payments

• Fulfill, ship, and deliver products

• Manage customer accounts

• Provide customer support

• Process returns, refunds, exchanges, and cancellations

• Improve product quality, availability, and customer experience

4.2 To personalize your experience

• Recommend relevant products

• Improve website navigation

• Understand customer preferences

• Provide a more tailored shopping experience

4.3 To support product development and operations

• Improve product selection

• Understand customer demand

• Manage inventory and supply chain planning

• Improve quality checks and fulfillment efficiency

• Support custom and made-to-order product workflows

4.4 Marketing and advertising

• Send promotional emails or messages, where permitted

• Share updates about products, launches, offers, and services

• Measure marketing performance

• Deliver relevant ads and offers

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.

4.5 Security and fraud prevention

• Verify identity

• Detect fraud, misuse, or unauthorized activity

• Protect our customers, business, and Services

• Enforce our policies and terms

4.6 Legal and compliance purposes

• Comply with applicable laws

• Respond to lawful requests

• Protect legal rights

• Resolve disputes

• Maintain business records

5. How we disclose personal information

We do not sell your personal information for money.

We may disclose personal information in the following situations:

5.1 Service providers

We may share information with service providers that help us operate our business, including:

• Shopify

• Payment processors

• Shipping and logistics providers

• Website hosting providers

• Customer support tools

• Marketing and analytics providers

• Fraud prevention providers

• Professional advisors

5.2 Marketing and advertising partners

We may share limited information with marketing and advertising partners to help measure performance, personalize offers, and improve advertising.

Depending on your location, this type of sharing may be considered “sharing” or “targeted advertising” under certain privacy laws. You may have the right to opt out.

5.3 Business partners

We may share information with partners where needed to provide products, services, fulfillment, or customer support.

5.4 Legal and safety reasons

We may disclose information when required or permitted by law, including to:

• Comply with legal obligations

• Respond to lawful requests

• Protect rights, safety, and property

• Prevent fraud or security issues

• Enforce our Terms of Service

5.5 Business transfers

If Airefinery is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

6. Shopify and platform providers

Our Services are powered by Shopify.

Shopify may process personal information to provide commerce infrastructure, checkout, payments, security, analytics, and related services. Shopify may also process personal information independently in accordance with its own privacy practices.

Your information may be processed by Shopify and its service providers in different countries.

You can learn more about Shopify’s privacy practices through Shopify’s privacy resources.

7. Cookies and tracking technologies

We use cookies and similar technologies to:

• Operate the website

• Enable checkout and account functionality

• Remember preferences

• Analyze site performance

• Improve customer experience

• Support marketing and advertising

You can manage cookies through your browser settings and, where available, through our cookie banner or privacy settings.

Some features may not function properly if cookies are disabled.

8. Your privacy rights and choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access personal information we hold about you

• Correct inaccurate information

• Request deletion of personal information

• Request a copy of your information

• Opt out of certain marketing communications

• Opt out of targeted advertising or certain data sharing

• Limit certain uses of sensitive information, where applicable

We will not discriminate against you for exercising your privacy rights.

To submit a privacy request, contact us at:

wecare@airefinery.com

We may need to verify your identity before completing certain requests.

9. Global Privacy Control and opt-out signals

Where required by applicable law, we will process recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of certain data sharing or targeted advertising.

You may also manage privacy preferences through available website controls, browser settings, or by contacting us.

10. Children’s privacy

Our Services are not intended for children under 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete it.

If you believe a child has provided us personal information, please contact us at:

wecare@airefinery.com

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

These may include access controls, encryption, secure processing, and vendor security practices.

However, no system, website, or transmission method is fully secure. We cannot guarantee absolute security.

12. Data retention

We retain personal information for as long as needed to:

• Provide our Services

• Fulfill orders

• Maintain business records

• Comply with legal obligations

• Resolve disputes

• Prevent fraud

• Improve operations and customer experience

When information is no longer needed, we may delete, de-identify, or anonymize it.

13. International transfers

Your personal information may be processed in the United States and other countries where Airefinery, Shopify, service providers, or partners operate.

Where required, we use appropriate safeguards for international data transfers.

14. Third-party websites and links

Our Services may contain links to third-party websites, apps, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

15. Custom and made-to-order requests

If you submit customization details, product ideas, design requests, measurements, specifications, files, images, or other materials, we may use that information to review, produce, fulfill, improve, and support your order.

Please do not submit sensitive personal information unless it is necessary for your order or request.

16. Intellectual property and submitted content

Airefinery owns its brand elements, website content, platform design, product concepts, creative assets, workflows, processes, and proprietary systems.

If you submit ideas, designs, prompts, product concepts, feedback, or other content, you grant Airefinery permission to use that content as needed to provide the Services, fulfill your request, improve products, and operate the business.

Nothing in this Privacy Policy transfers ownership of Airefinery’s intellectual property, brand assets, proprietary systems, or business methods.

Unauthorized use, reproduction, distribution, reverse engineering, or commercial exploitation of Airefinery assets is prohibited without prior written consent.

17. Complaints

If you have a concern about how we handle personal information, please contact us first at:

wecare@airefinery.com

Depending on your location, you may also have the right to contact your local privacy or data protection authority.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date above. Continued use of the Services after updates means you acknowledge the revised Privacy Policy.

19. Contact

Airefinery Inc.
1260 Carillon Point
Kirkland, WA 98033
United States

Email: wecare@airefinery.com