Shipping policy
Shipping, processing & order policy
Overview
At Airefinery, we deliver high-quality products thoughtfully designed to enhance your style, space, and living.
Our goal is to provide a seamless, transparent, and reliable experience from order placement to delivery, while maintaining the highest standards of quality, precision, and efficiency.
Processing, shipping & tracking
Processing time
Orders are typically processed within 1–4 business days before shipping.
Processing may include:
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Quality inspection
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Inventory verification
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Product validation
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Customization, if applicable
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Final packaging and dispatch preparation
Processing time and shipping time are separate.
Complimentary shipping
We offer complimentary standard shipping on orders over $100.
This is applied automatically at checkout when your order qualifies.
Shipping options
Standard shipping
Estimated delivery: 3–10 business days after processing
Expedited shipping
Expedited processing and shipping may be available at discounted rates at checkout.
Tracking is included once the order ships.
Global delivery
Airefinery ships worldwide using trusted logistics partners, including:
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DHL
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FedEx
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UPS
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Regional carriers
Delivery timelines may vary based on destination, product origin, customs clearance, and carrier performance.
Order tracking
Tracking will be shared once your order clears final quality checks and is dispatched.
You may also be able to view tracking through your account, depending on the shipping method selected.
Custom & made-to-order products
Airefinery offers select custom and made-to-order products designed specifically for each customer.
Because these products are created or customized for you, they may require additional production time. In some cases, production may take up to 30 days, depending on complexity, material availability, and final quality review.
Important policy
Custom and made-to-order products are:
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Final sale
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Non-returnable
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Non-refundable once production has started
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Not eligible for cancellation after 24 hours of order confirmation
This allows us to reduce waste, support precision manufacturing, and deliver high-quality products aligned with your request.
Order cancellations & changes
Standard orders may be canceled within 6 hours of placement.
After 6 hours, cancellation may be subject to a processing fee of up to 10%.
Orders that have already been processed, customized, shipped, or dispatched cannot be canceled.
For cancellation or change requests, please contact:
Estimated delivery examples
Domestic priority example
3 business days processing + 2 business days shipping = approximately 5 business days
International standard example
3 business days processing + 3–10 business days shipping = approximately 6–13 business days
These timelines are estimates and are not guaranteed.
Duties, taxes & customs
For international orders, duties, taxes, and customs requirements may vary by country.
Where applicable, additional charges or documentation requirements will be communicated during checkout, by the carrier, or by customs authorities.
U.S. customs requirement
Some international shipments may require additional verification, such as:
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SSN
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EIN
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IRS verification
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Importer information
If required information is not provided within 7 days, the order may be returned, delayed, canceled, or refunded where applicable.
Delivery delays
Airefinery is not responsible for delays caused by:
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Customs clearance
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Shipping carriers
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Incorrect shipping information
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Weather, holidays, or external events
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Circumstances outside our control
However, we will do our best to keep you informed and support resolution where possible.
Depending on the situation, this may include a replacement, alternative product, store credit, or refund where applicable.
Quality & stock review
Before shipping, every order goes through a final quality and stock review.
If an item is unavailable, delayed, damaged, or does not meet our quality standards, we will contact you with available options, which may include:
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Replacement
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Alternative product
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Updated timeline
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Refund
Order lifecycle
1. Order received
Your order is placed and confirmation is sent.
2. Order confirmed
Payment is processed and inventory is reviewed.
3. Order processed
Quality checks, validation, and customization are completed.
4. Order shipped
Tracking is shared once the order is dispatched.
5. Order delivered
Delivery confirmation is completed by the carrier.
6. Order completed
The order is closed successfully.
Additional scenarios
Out of stock
If an item is out of stock and no suitable replacement is available, a full refund may be issued.
High-risk orders
Orders flagged as high risk may be canceled for security and fraud prevention.
Customer information required
Some orders may be paused if additional customer information is needed to complete processing, shipping, or customs clearance.
Important notes
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Processing time and shipping time are separate.
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Business days are Monday through Friday, excluding holidays.
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Delivery timelines are estimates, not guarantees.
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Tracking is shared once the order is shipped.
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Custom and made-to-order products may take longer to produce.
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Customer delays in providing required information may delay delivery.
Our commitment
We are building a demand-driven commerce system focused on:
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Precision over excess
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Quality over speed
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Transparency at every step
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Better products with less waste
Thank you for choosing Airefinery.
Contact
Airefinery Inc.
Email: wecare@airefinery.com