FAQ
We co-create with customers and partners—bringing fresh energy, bold innovation, and collective intelligence to shape refined living through high-quality products and experiences. A fast-growing startup at heart, built on creativity and connection—questions? reach us at wecare@airefinery.com.
This FAQ section is designed as a self-service guide for common questions—simple, clear, and built to help you move faster.
Be Your Own Model
How do I join the be your own model program?
Place an order and you’re automatically eligible for a complimentary photoshoot.
Step 1: Place your order.
Step 2: Receive your confirmation email.
Step 3: Give consent to join the program via the email.
Step 4: Get scheduled for your photoshoot.
Your spot is secured once you opt in, and you’ll receive all next steps by email.
When and where will my photoshoot happen?
We’re activating cities based on demand—starting with Seattle and expanding across the U.S. Your schedule is prioritized by your order date, and most shoots are arranged within 3–4 weeks, with new city sessions rolling out in June. High demand means your place in line is locked as soon as you order.
Why should I order now?
This is a limited-time complimentary experience. Earlier orders get earlier scheduling priority in your city. Ordering now secures your spot, accelerates your shoot timeline, and gives you the opportunity to shop, customize, and become the model with Airefinery.
Bring Your Own Creation
What is bring your own creation?
Airefinery’s partner pathway for creators and brands to launch and scale their products with us—combining your creation with our design, marketing, and commerce engine.
Who can apply?
Creators, designers, and product-led brands with strong quality, clear positioning, and real customer traction (sales history, reviews, or proof points.
How do I apply?
Email partners@airefinery.com with:
- Product overview + images
- Materials, pricing, and positioning
- Sales history or customer proof points (at least three)
What is the process?
Step 1: Submit your details via email
Step 2: Initial review by our team
Step 3: Sample evaluation (we may request product samples)
Step 4: Quality & fit assessment against Airefinery standards
Step 5: Approval and onboarding conversation
What do you look for?
Premium quality, strong design identity, consistency in materials and finish, and evidence of customer demand or potential.
What happens after approval?
You join the Airefinery Partner Program with:
- Marketing and branding support
- Content and photoshoot opportunities
- Distribution through Airefinery channels including in-person studio experience for customers
- A performance-driven, profit-sharing model
Can Airefinery help improve my product?
Yes. We may provide feedback on materials, fit, design, and positioning to align with our luxury standard.
How long does it take?
Initial reviews are typically completed within a few days. Full evaluation (including samples) may take 1–3 weeks.
What makes Airefinery different?
We believe in people, creation, and collective intelligence. Airefinery brings together creators, customers, and innovators into one powerful ecosystem—where ideas don’t just exist, they become products and experiences.
We already power 30K+ customers in enhancing their everyday living, and we’re growing rapidly with an innovative, collaborative model built for the future of commerce.
By joining, you’re not just listing a product—you’re stepping into a platform designed to take your creation to millions across the world. We combine:
- High quality standards to elevate every product
- Customer-first relationships that build trust and repeat growth
- Professional tools and AI-powered experiences to scale intelligently
- Direct human touch to refine, guide, and bring your vision to life
This is where creativity meets execution—
and where your creation becomes part of something bigger.
create. collaborate. scale—with airefinery.
Secure Payment
How long does it take to process an order?
Order Processing & Delivery
At Airefinery, every order is handled with precision—from confirmation to delivery—ensuring quality at every step.
Standard Orders
Once your order is placed, payment is typically confirmed instantly (for cards and digital wallets). Bank transfers may take 1–2 business days.
Our team then prepares your order for shipment, which usually takes 1–3 business days.
Total processing time: 2–5 business days before shipping.
Made-to-Order & Customized Pieces
For personalized or made-to-order products, additional time is required for crafting and quality checks.
Each piece is thoughtfully prepared to meet our standards.
Processing time: 5–10 business days before shipping.
International Orders
For global deliveries, orders go through customs and import processes in addition to standard preparation.
While internal processing remains similar, overall timelines vary based on destination and shipping method.
Estimated delivery time: 7–21 days or longer.
Summary
- Standard orders: 2–5 business days
- Customized orders: 5–10 business days
- International delivery: 7–21 days+
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times and rates vary by location, and all available options will be shown at checkout.
Track Order
How can I check the status of my order?
Track Your Order
Stay connected to your order at every step with simple, real-time updates.
1. Check Your Email
You’ll receive a confirmation email once your order is placed.
As your order ships, we’ll send a tracking link so you can follow its journey.
2. Log In to Your Account
Sign in to your account and visit My Orders to view real-time status updates—
from Processing to Shipped to Delivered, along with estimated timelines.
3. Use Your Tracking Link
Once shipped, your tracking link provides live updates through our delivery partners, including FedEx, UPS, DHL, and USPS.
Track your order anytime to see its current location and expected delivery.
4. Contact Us Anytime
If you need help, our team is here for you.
Simply reach out with your order number and email, and we’ll assist you promptly.
Airefinery Experience
Transparent. Connected. Designed around you.
From order to arrival, your experience stays effortless and informed.
What should I do if my tracking hasn’t updated?
Tracking information may take 24–48 hours to appear after shipment, especially during peak periods.
If your tracking status remains unchanged for more than 3 days, feel free to reach out to our support team at wecare@airefinery.com. We’ll review your shipment, provide updates, and ensure everything is moving as expected.
Orders & Shipping
Can I modify or cancel my order after placing it?
We understand that plans can change. At Airefinery, we aim to offer flexibility while ensuring every order is prepared with precision.
Before Processing
If your order is still pending, you may request changes or cancellation within a short window after placing it.
This may include:
- Updating your shipping address
- Changing your payment method
- Adding or removing items
After Processing
Once your order has been prepared or shipped, modifications are typically no longer possible.
Cancellation requests may still be submitted, but the order may need to be treated as a return after delivery.
Made-to-Order & Customized Pieces
For personalized or made-to-order items, changes or cancellations are not possible once production has begun, as each piece is created specifically for you.
How to Request a Change
- Check your order confirmation email for available options
- Log in to your account and visit My Orders
- Contact us at wecare@airefinery.com with your order details for immediate assistance
How long does shipping usually take?
Standard shipping typically takes 3–7 business days, while express shipping arrives within 1–3 business days. Delivery times may vary slightly depending on your location and seasonal demand, especially during holidays when kids’ clothing orders increase.
Payment & Store Credit
How does Store Credit work?
What It Is
Store credit is a prepaid balance issued by Airefinery that you can use toward future purchases.
It may be provided for returns, order adjustments, or as part of select promotions.
While not redeemable as cash, it functions seamlessly within the Airefinery experience.
How to Use It
At checkout, simply select Store Credit as your payment method.
Your order total will be deducted from your available balance
If the total exceeds your credit, you can pay the remaining amount using another method (card or digital wallet)- In select cases, store credit can be combined with promotions or offers
How It’s Issued
Store credit may be provided in the following scenarios:
- Returns: Issued once returned items are received and verified
- Promotions & Rewards: Offered as part of limited campaigns or loyalty benefits
- Order Changes or Cancellations: Applied when refunds are processed as store credit
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and popular digital wallets, making checkout fast and secure. All payments are encrypted to ensure a safe shopping experience for parents.
Returns & Refunds
What is your returns and refunds policy?
We want you to love every purchase with Airefinery. If something isn’t quite right, we’re here to make it effortless.
Easy Returns
You may return your item within 30 days of delivery, provided it is unused, in its original condition, and includes all packaging.
Refund Processing
Once your return is received and verified, refunds are processed within 5–7 business days and issued to your original payment method.
Need Assistance?
To begin a return, visit our Returns page or contact us at wecare@airefinery.com—our team is here to support you at every step.
How does Store Credit work?
Store credit can be used across Style, Space, and Living—giving you complete flexibility across the Airefinery experience. It never expires and is always available when you need it.
Apply it seamlessly at checkout as a payment method. If your credit doesn’t cover the full order value, you can complete the purchase using any of our accepted payment options.
Account Info
Do I need an account to place an order?
No, you can check out as a guest.
However, creating an account allows you to track orders, manage returns, save your shipping details, and access Store Credit or rewards more easily.
How do I update my account details?
You can update your name, email, password, or saved addresses by logging into your account dashboard.
All changes are saved immediately and used for your future orders.